Remote service channels are developing in parallel with payment instruments. These allow users to complete transactions using various electronic channels. The following most common types of remote services are offered by commercial banks and non-bank payment service providers:
Internet Banking - Providing payment and other services through the Internet. The user has access to their payment and other accounts and can perform various operations from a computer, tablet and other device connected to the Internet.
Bank-Client - a special software that allows clients to perform various operations with the software pre-installed on their computer.
Mobile Banking - a mobile phone application that allows clients to manage and control their accounts via mobile phone, as well as perform payment and other transactions.
Video Banking - a set of procedures that make it possible to obtain services through video calls.
Telephone Banking - obtaining services through telephone voice communication. Payment service providers use different methods to authenticate customers. Through telephone banking, the following services are available: general information service, as well as account-related information, such as: account balance and turnover, deposit term, interest rate, loan schedule, etc. Clients also have the ability to block payment cards, convert money, transfer between accounts, money transfer (remittance) withdrawal and more.
SMS Banking entails providing simple services to the clients via SMS, such as informing about the transactions performed, about the account balance, performing simple payment transactions (e.g. the mobile phone balance top-up), blocking the payment card in case of card loss (or remove one on a previously blocked card) and others.
The e-commerce business is developing in Georgia along with the payment card market.
Currently, seven commercial banks operating in Georgia hold licenses for Internet Acquiring of International Payment Systems and serve private and public sectors.